Shipping policy

Cuhmunity Shipping Policy

Thank you for supporting Cuhmunity! We strive to ensure that your merchandise arrives quickly and securely. Please review our shipping policy below for details.

Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.
  • During peak seasons, holidays, or special promotions, processing times may vary slightly.

Domestic Shipping

  • Standard shipping within the United States typically takes 3–7 business days, depending on your location.
  • Expedited shipping options are available during checkout for faster delivery.

International Shipping

  • We ship internationally, including to the European Union.
  • Shipping times for international orders vary depending on the destination, generally ranging from 7–21 business days.
  • Please note that customers are responsible for any applicable import duties, VAT, or additional fees, which will be calculated at checkout when possible.

Shipping Costs

  • Shipping rates are calculated at checkout based on the destination, shipping method, and weight of the order.
  • Free shipping promotions may apply to orders over a specific amount—check for updates on our website!

Order Tracking

  • Once your order has shipped, you will receive an email with tracking information.
  • Use the tracking number provided to monitor your package through the carrier’s website.

Delivery Issues

  • If your package is delayed, lost, or damaged, please first contact the carrier for assistance.
  • If further help is needed, email us at support@milkywaybrands.com, and we’ll do our best to assist.

Incorrect or Incomplete Addresses

  • Customers are responsible for ensuring the shipping address is accurate at checkout.
  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for covering re-shipping costs.

Shipping Restrictions

  • We are unable to ship to P.O. Boxes in certain regions.
  • Some merchandise may have restrictions on shipping to specific countries due to regulations.

Returns and Refunds

  • Please refer to our Returns Policy for details about returns and refunds.

Contact Us

If you have questions about your order or shipping, please reach out to us at support@milkywaybrands.com.

Thank you for supporting Cuhmunity!